Terms of Service

• 1. Eligibility and Authority
• 2. Our Services
• 3. Independent Contractor Cleaners
• 4. Quotes, Pricing, and Estimates
• 5. Payment Authorization
• 6. Recurring Services and Automatic Payments
• 7. Deposits, Holds, and Pre-Authorization
• 8. Appointment Windows and Arrival Times
• 9. Property Access
• 10. Cancellation, Rescheduling, Lockout, and No-Show Policy
• 11. Customer Responsibilities Before Service
• 12. Standard Condition Requirement
• 13. Services We Do Not Provide
• 14. Supplies and Equipment
• 15. Pets
• 16. Safety and Right to Refuse Service
• 17. Satisfaction Guarantee
• 18. Refund Policy
• 19. Damage Claims
• 20. Photos, Videos, and Service Documentation
• 21. Non-Solicitation of Cleaners
• 22. Customer Conduct
• 23. Discounts, Promotions, Credits, and Gift Cards
• 24. Gift Cards and Prepaid Services
• 25. Website Use and Intellectual Property
• 26. User Content, Reviews, and Feedback
• 27. Communications, Calls, Emails, and Text Messages
• 28. Disclaimers
• 29. Limitation of Liability
• 30. Indemnification
• 31. Third-Party Services and Links
• 32. Privacy
• 33. Service Changes and Termination
• 34. Dispute Resolution; Informal Resolution First
• 35. Arbitration Agreement and Class Action Waiver
• 36. Governing Law and Venue
• 37. Changes to These Terms
• 38. Severability
• 39. No Waiver
• 40. Assignment
• 41. Entire Agreement
• 42. Contact Information

Uplevel Cleaning Terms of Service

Last Updated: April 2026

These Terms of Service (“Terms”) govern your access to and use of the website, booking pages, forms, communications, customer support, cleaning coordination, cleaning services, recurring service plans, add-on services, and related services offered by Uplevel Cleaning (“Uplevel Cleaning,” “Company,” “we,” “us,” or “our”).

By visiting our website, requesting a quote, booking a cleaning, creating an account, submitting a form, communicating with us, or using our services, you agree to these Terms. If you do not agree, do not use our website or services.

These Terms are intended to apply to residential cleaning services and related services provided or coordinated by Uplevel Cleaning in California and, when available, Arizona and any other areas we may serve.

Important: These Terms are a business template and should be reviewed by a qualified attorney before publication, especially because Uplevel Cleaning operates in California and may use independent contractors.

1. Eligibility and Authority

By using our services, you represent and agree that:

• You are at least 18 years old and legally able to enter into a binding agreement.
• You are the owner, tenant, authorized occupant, property manager, real estate professional, or other authorized person permitted to request cleaning services for the property.
• You will provide accurate, current, and complete information when requesting a quote, booking, or communicating with us.
• You will comply with all applicable laws, rules, regulations, building policies, HOA rules, lease requirements, parking restrictions, and access requirements related to the property.
• If you book services on behalf of another person, business, or property owner, you represent that you have authority to bind that person or entity to these Terms.

2. Our Services

Uplevel Cleaning provides and/or coordinates residential cleaning services, including standard recurring cleaning, one-time cleaning, deep cleaning, move-in/move-out cleaning, add-on services, and any other services we may offer from time to time.

Service details, scope, pricing, availability, service areas, add-ons, appointment length, and estimated arrival windows may vary based on the property, location, condition, square footage, number of rooms, requested service type, access requirements, and cleaner availability.

We reserve the right to accept, decline, reschedule, modify, or discontinue services at our discretion, including where a property is unsafe, outside our service scope, inaccurately described, not in standard condition, or otherwise unsuitable for service.

3. Independent Contractor Cleaners

Uplevel Cleaning may engage independent contractors, vendors, service providers, or third-party cleaning professionals to perform some or all cleaning services. References in these Terms to “cleaners,” “cleaning professionals,” “team members,” or “service providers” may include independent contractors or third-party providers.

Independent contractors are expected to meet Uplevel Cleaning’s service standards and customer expectations. However, nothing in these Terms creates an employment relationship between you and any cleaner, or between you and Uplevel Cleaning.

You agree not to direct, control, supervise, hire, discipline, or independently contract with any cleaner outside the services arranged through Uplevel Cleaning.

4. Quotes, Pricing, and Estimates

Prices shown on our website, booking page, advertisements, forms, or communications are estimates unless expressly stated in writing as a final fixed price.

Pricing may be based on factors including, but not limited to:

• Property size and layout
• Number of bedrooms and bathrooms
• Service type selected
• Property condition
• Level of clutter, buildup, grime, pet hair, or staining
• Frequency of service
• Add-on services requested
• Travel distance or service area
• Parking, access, or building requirements
• Supplies, equipment, or specialty products required
• Time needed to complete the requested scope

If the actual property condition, size, or requested scope differs from what was submitted at booking, we may adjust the price, recommend a different service, require additional time, charge additional fees, or decline to complete some or all services.

We will make reasonable efforts to communicate material price changes before performing additional work. If we cannot reach you and the cleaner has already arrived, we may perform only the service scope covered by the original booking or charge the applicable cancellation, lockout, or trip fee.

5. Payment Authorization

By booking services, you authorize Uplevel Cleaning and/or its payment processor to charge your payment method for all amounts due, including service fees, deposits, recurring service charges, add-ons, taxes, cancellation fees, lockout fees, late fees, returned payment fees, damage deductibles where applicable, and other charges described in these Terms or disclosed at booking.

Payment may be required before, at the time of, or after service, depending on the service type and your account history. We may require a valid card on file to confirm an appointment.

If payment fails, you agree to promptly provide a valid payment method. We may suspend, cancel, or refuse future services until all outstanding balances are paid.

You agree not to initiate a chargeback or payment dispute without first giving Uplevel Cleaning a reasonable opportunity to resolve the issue under these Terms. Improper chargebacks may result in cancellation of future services, collection activity, and recovery of costs to the extent permitted by law.

6. Recurring Services and Automatic Payments

If you sign up for recurring cleaning services, you authorize Uplevel Cleaning to charge your payment method on a recurring basis for scheduled appointments, unless and until you cancel according to these Terms.

Recurring service frequency may include weekly, bi-weekly, every four weeks, monthly, or another schedule agreed to in writing.

Recurring pricing may depend on maintaining the agreed frequency. If you skip, pause, reschedule, or cancel recurring appointments, your pricing may change, including conversion to one-time or less frequent pricing.

We may change recurring prices by providing notice where required by law. Your continued use of recurring services after the effective date of a price change constitutes acceptance of the updated pricing.

You may cancel recurring services by contacting us at support@uplevelcleaning.com or (916) 299-5588. Cancellation of recurring service does not automatically cancel an already scheduled appointment unless the cancellation is made before the deadline in Section 10.

Where automatic renewal, continuous service, or recurring billing laws apply, including California law, Uplevel Cleaning will provide required disclosures and cancellation methods in accordance with applicable law.

7. Deposits, Holds, and Pre-Authorization

We may require a deposit, full prepayment, or card pre-authorization to reserve certain appointments, including first-time cleans, deep cleans, move-in/move-out cleans, large homes, specialty services, same-day or short-notice appointments, and appointments with prior cancellation or payment issues.

Deposits may be non-refundable if you cancel late, deny access, reschedule late, or fail to comply with these Terms. Any deposit terms will be disclosed at or before booking when required by law.

8. Appointment Windows and Arrival Times

Appointment times may be provided as arrival windows rather than exact times. Arrival windows may be affected by traffic, weather, prior appointments, cleaner availability, parking, building access, emergencies, or other circumstances outside our control.

We will make reasonable efforts to arrive within the scheduled window, but arrival times are not guaranteed unless expressly agreed in writing. A delayed arrival does not automatically entitle you to a refund or discount.

9. Property Access

You are responsible for providing safe, lawful, and timely access to the property. This includes, as applicable:

• Accurate address and unit information
• Gate codes, lockbox codes, smart lock access, keys, concierge instructions, or entry instructions
• Parking instructions and required permits
• Building access approvals
• Alarm instructions
• Pet instructions
• Contact availability during the appointment window

If the cleaner cannot access the property within a reasonable time, the appointment may be treated as a lockout or late cancellation, and fees may apply.

If you provide keys, codes, smart lock access, or other access methods, you authorize us and our cleaners to use them solely for the purpose of providing scheduled services. You are responsible for ensuring access methods work properly.

10. Cancellation, Rescheduling, Lockout, and No-Show Policy

You may cancel or reschedule an appointment without penalty by giving notice before 5:00 PM local time the day before the scheduled appointment.

If you cancel, reschedule, deny access, fail to provide access, or are not ready for service after 5:00 PM local time the day before the scheduled appointment, Uplevel Cleaning may charge a cancellation, rescheduling, lockout, or no-show fee of $50.

For specialty, deep cleaning, move-in/move-out, post-construction, large-home, or short-notice appointments, we may require a higher cancellation fee, including up to 50% or 100% of the quoted service price, if disclosed at booking.

Recurring customers must cancel or reschedule each individual appointment by the deadline to avoid fees. Cancelling a recurring plan does not waive fees for appointments cancelled late.

We reserve the right to cancel or reschedule an appointment due to unsafe conditions, illness, emergency, weather, cleaner availability, inaccurate booking information, unpaid balances, or other operational reasons. If we cancel an appointment and no service is performed, you will not be charged for the cancelled service, except where cancellation is caused by your breach of these Terms.

11. Customer Responsibilities Before Service

To help us provide efficient and safe service, you agree to prepare the property before the appointment by:

• Picking up excessive clutter, clothing, toys, dishes, trash, and personal items unless decluttering is part of the booked service.
• Securing cash, jewelry, firearms, medication, sensitive documents, fragile items, collectibles, heirlooms, and valuables.
• Identifying fragile, unstable, damaged, loose, or high-value items before service.
• Securing pets in a safe area away from cleaners.
• Providing working electricity, lighting, running water, and functional plumbing.
• Maintaining a safe indoor temperature and working ventilation where needed.
• Ensuring the property is free from biohazards, infestations, active construction, dangerous materials, and unsafe conditions.
• Not asking cleaners to perform work outside the booked scope.

Failure to prepare the property may result in limited service, additional charges, voiding of guarantees, cancellation, or refusal of service.

12. Standard Condition Requirement

Unless otherwise agreed in writing, services are priced and scheduled based on properties in “standard condition.”

A property is not in standard condition if it includes, without limitation:

• Excessive clutter or hoarding conditions
• Excessive trash or debris
• Heavy grease, grime, soap scum, mold, mildew, or hard-water buildup
• Human or animal waste, bodily fluids, blood, vomit, urine, feces, or other biohazards
• Rodent, insect, flea, bed bug, cockroach, or other infestations
• Active leaks, flooding, sewage, or water damage
• Fire or smoke damage
• Hazardous chemicals or unknown substances
• Needles, sharps, weapons, drug paraphernalia, or unsafe materials
• Active construction, renovation, painting, repairs, contractors, or construction dust
• Unsafe electrical, structural, flooring, plumbing, or HVAC conditions
• Extreme temperatures or lack of utilities

If a property is not in standard condition, we may decline service, limit the scope, require a specialty quote, charge additional fees, or direct cleaners to leave. Cancellation or trip fees may apply.

13. Services We Do Not Provide

Unless expressly agreed in writing, Uplevel Cleaning does not provide:

• Biohazard cleanup
• Hoarding cleanup
• Mold remediation
• Pest or rodent cleanup
• Crime scene, blood, bodily fluid, or hazardous waste cleanup
• Exterior window washing above safe reach
• Carpet shampooing or steam cleaning
• Upholstery deep cleaning
• Chimney, duct, or HVAC cleaning
• Heavy lifting or moving large furniture/appliances
• Cleaning requiring ladders above a standard step stool
• Cleaning of human or animal waste
• Cleaning litter boxes, cages, kennels, or pet accidents
• Fire, smoke, flood, sewage, or disaster restoration
• Post-construction cleaning unless specifically booked and accepted
• Washing exterior walls, roofs, garages, or outdoor surfaces unless accepted in writing
• Organizing, decluttering, laundry, dishes, or interior cabinet cleaning unless selected as an add-on or included in the booked scope

Cleaners may refuse any task they reasonably believe is unsafe, unsanitary, outside scope, or likely to cause damage.

14. Supplies and Equipment

Uplevel Cleaning may provide standard cleaning supplies and basic equipment, depending on the service and location. We may also use customer-provided supplies or equipment if requested or required.

If you request use of specific products, tools, vacuums, mops, solutions, or equipment, you are responsible for ensuring they are safe, properly labeled, suitable for the surface, in working condition, and available in clear view with instructions.

We are not responsible for damage caused by defective, unsafe, mislabeled, unsuitable, or customer-provided products or equipment.

We do not guarantee use of specialty products unless agreed in writing before the appointment.

15. Pets

You must notify us before service if pets will be present. Pets must be safely secured away from cleaners and cleaning areas.

We love pets, but cleaners may refuse or stop service if a pet is aggressive, disruptive, unsecured, creates unsafe conditions, or prevents completion of the service.

You are responsible for any injury, damage, delay, or additional cleaning caused by pets. We are not responsible for escaped pets unless caused by our gross negligence or willful misconduct.

16. Safety and Right to Refuse Service

We reserve the right to refuse, pause, cancel, or discontinue service if we determine, in our sole reasonable judgment, that conditions are unsafe, unsanitary, inappropriate, hostile, illegal, or outside the agreed scope.

Unsafe conditions may include, but are not limited to:

• Harassment, threats, intimidation, discrimination, or abusive language
• Sexual harassment or inappropriate comments or behavior
• Requests for illegal, unsafe, or outside-scope services
• Attempts to solicit cleaners directly
• Repeated late cancellations, payment failures, or disputes
• Fraudulent claims, chargebacks, or misrepresentations
• Unsafe or unsanitary property conditions

If service is refused or stopped due to unsafe conditions or your breach of these Terms, cancellation or service fees may still apply.

17. Satisfaction Guarantee

Uplevel Cleaning wants you to be happy with your cleaning. If you are not satisfied with an area included in your booked scope, you must notify us within 48 hours after completion of the appointment by contacting support@uplevelcleaning.com or (916) 299-5588 and providing a description and photos of the issue.

If the issue is covered by this Satisfaction Guarantee, our sole remedy will be to offer a reasonable re-clean of the affected area, subject to scheduling availability.

The Satisfaction Guarantee does not apply to:

• Issues reported more than 48 hours after service
• Areas not included in the booked scope
• Areas the cleaner could not access
• Services limited by time, condition, clutter, utilities, safety, or customer instructions
• Properties not in standard condition
• Move-out, post-construction, hoarding, biohazard, infestation, or specialty services unless expressly covered in writing
• Stains, buildup, hard water, mold, mildew, rust, grout, caulking, mineral deposits, grease, or damage that cannot reasonably be removed with standard cleaning
• Customer-provided products or equipment
• Appointments where you decline documentation, photos, or reasonable inspection
• Re-cleans, discounted services, free services, or promotional services unless otherwise stated

Refunds are not the standard remedy. Re-cleaning is the primary remedy for covered satisfaction issues.

18. Refund Policy

Except where required by law or expressly agreed in writing, all sales are final and Uplevel Cleaning does not provide refunds for completed services.

If you are dissatisfied, you must follow the Satisfaction Guarantee process in Section 17. We may, in our sole discretion, issue a partial refund, credit, discount, or other accommodation, but doing so does not create an obligation to provide the same remedy in the future.

Refund requests must be submitted within 48 hours after service completion and must include photos and a clear explanation of the issue.

19. Damage Claims

We take reasonable care while providing services. In the rare event of alleged damage, you must notify Uplevel Cleaning within 48 hours after the appointment by contacting support@uplevelcleaning.com or (916) 299-5588 and providing:

• A description of the alleged damage;
• Photos or video;
• The location of the item or area;
• The approximate age, condition, and value of the item;
• Proof of value or repair estimate if requested; and
• Reasonable opportunity for us to inspect and investigate.

Except in emergencies requiring immediate action to prevent further damage, you must not repair, replace, discard, move, or alter the item before we have had a reasonable opportunity to inspect it.

We are not responsible for:

• Normal wear and tear
• Pre-existing damage
• Improperly installed, loose, unstable, or defective items
• Fragile, sentimental, antique, irreplaceable, or high-value items not disclosed before service
• Items left unsecured
• Artwork, collectibles, cash, jewelry, documents, electronics, firearms, medication, or valuables not secured before service
• Damage caused by customer-provided products or equipment
• Damage caused by pets, guests, contractors, building staff, roommates, tenants, or third parties
• Damage to worn, loose, cracked, damaged, deteriorated, stained, mildewed, or improperly sealed caulking, grout, stone, wood, flooring, paint, fixtures, or surfaces
• Damage resulting from our reasonable refusal to perform unsafe or outside-scope work

If Uplevel Cleaning accepts responsibility for damage, our liability will be limited as stated in Section 29. We reserve the right to repair, replace, or reimburse the reasonable current value of the item, at our discretion. Sentimental or replacement-value claims may not reflect actual recoverable value.

20. Photos, Videos, and Service Documentation

To document service quality, property condition, safety concerns, before-and-after results, access issues, damage claims, or customer complaints, Uplevel Cleaning and its cleaners may take photos or videos of areas being serviced or relevant property conditions.

We will use reasonable efforts to avoid capturing sensitive personal information, private documents, people, or unnecessary personal items.

By using our services, you authorize us to use service documentation for internal quality control, training, dispute resolution, insurance, and customer support. We will not use identifiable photos of your home for public marketing without your consent.

If you do not allow reasonable documentation, guarantees, refunds, credits, or damage claims may be limited or unavailable.

21. Non-Solicitation of Cleaners

Uplevel Cleaning invests substantial time and resources in recruiting, onboarding, training, vetting, scheduling, quality control, and supporting cleaners and service providers.

You agree that during your relationship with Uplevel Cleaning and for 24 months after your last service, you will not directly or indirectly solicit, hire, engage, contract with, pay, refer, or arrange cleaning or related services with any cleaner, contractor, employee, vendor, or service provider introduced to you through Uplevel Cleaning, except through Uplevel Cleaning.

This includes exchanging contact information for the purpose of arranging services outside Uplevel Cleaning, paying cleaners directly for services that would otherwise be booked through Uplevel Cleaning, or encouraging cleaners to leave or bypass Uplevel Cleaning.

If you violate this section, you agree that Uplevel Cleaning may suffer damages that are difficult to calculate, including lost revenue, recruiting costs, training costs, administrative costs, and business disruption. To the extent permitted by law, you agree to pay Uplevel Cleaning a placement/referral fee of $2,500 or the maximum amount permitted by applicable law, whichever is less, plus reasonable attorneys’ fees and collection costs where permitted.

Nothing in this section is intended to restrict lawful employment rights, worker mobility rights, or conduct that cannot be restricted under applicable law. This section will be interpreted only to the maximum extent permitted by law.

22. Customer Conduct

You agree to treat Uplevel Cleaning, its staff, cleaners, contractors, and service providers respectfully and professionally.

We may refuse or terminate service for conduct including, but not limited to:

• Harassment, threats, intimidation, discrimination, or abusive language
• Sexual harassment or inappropriate comments or behavior
• Requests for illegal, unsafe, or outside-scope services
• Attempts to solicit cleaners directly
• Repeated late cancellations, payment failures, or disputes
• Fraudulent claims, chargebacks, or misrepresentations
• Unsafe or unsanitary property conditions

23. Discounts, Promotions, Credits, and Gift Cards

Discounts, promotions, referral credits, coupons, and special offers are subject to the terms stated at the time of offer. Unless otherwise stated:

• Promotions cannot be combined;
• Promotions have no cash value;
• Promotions may not be transferred;
• Promotions may apply only to new customers or specific services;
• Promotions may expire;
• Credits may only be applied to future services;
• Credits may not be applied retroactively;
• Credits may be voided for cancellation, fraud, abuse, chargebacks, or violation of these Terms.

We may modify or discontinue any promotion at any time to the extent permitted by law.

24. Gift Cards and Prepaid Services

Gift cards, prepaid packages, and service credits are subject to the terms disclosed at purchase and applicable law. They are not redeemable for cash except where required by law.

Lost, stolen, or unauthorized gift cards or credits may not be replaced. Promotional credits may expire as stated in the offer. Paid gift cards will be handled in accordance with applicable law.

25. Website Use and Intellectual Property

All content on our website, booking pages, forms, advertisements, service descriptions, images, videos, graphics, logos, text, software, and other materials are owned by or licensed to Uplevel Cleaning and are protected by copyright, trademark, and other laws.

You may use our website only for personal, non-commercial purposes related to evaluating, booking, or using our services.

You may not:

• Copy, modify, reproduce, distribute, sell, lease, or exploit our content;
• Use our content for competitor research, scraping, or commercial purposes;
• Reverse engineer or interfere with our website or systems;
• Use our trademarks, logos, photos, videos, or branding without written permission;
• Upload malicious code or interfere with website functionality;
• Use our website for unlawful, fraudulent, or abusive purposes.

We may suspend or block access to our website or services for violations of these Terms.

26. User Content, Reviews, and Feedback

If you submit reviews, testimonials, photos, comments, messages, suggestions, or other content to us, you grant Uplevel Cleaning a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, edit, and publish that content for business, marketing, quality control, and customer support purposes, subject to applicable law and our Privacy Policy.

You represent that any content you submit is accurate, lawful, and does not infringe the rights of others.

We may remove or decline to use any content at our discretion.

27. Communications, Calls, Emails, and Text Messages

By providing your phone number or email address, you authorize Uplevel Cleaning and its service providers to contact you regarding quotes, bookings, appointment reminders, access issues, customer service, payments, account updates, promotions, and related matters.

If you opt in to marketing text messages, you consent to receive recurring promotional and transactional text messages from Uplevel Cleaning at the number provided. Consent to marketing texts is not required as a condition of purchase. Message frequency may vary. Message and data rates may apply.

You may opt out of marketing texts by replying STOP. You may request help by replying HELP or contacting us at support@uplevelcleaning.com or (916) 299-5588.

Transactional messages related to active bookings, payments, access, or service issues may still be sent where permitted by law.

You represent that you are the account holder or customary user of any phone number or email address you provide. If your number or email changes, you agree to notify us promptly.

28. Disclaimers

To the maximum extent permitted by law, our website and services are provided “as is” and “as available.” Uplevel Cleaning disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and uninterrupted service.

We do not guarantee that:

• Our website will be error-free or uninterrupted;
• Pricing, availability, or service descriptions will always be complete or current;
• Any specific cleaner will be available;
• Any specific cleaning result can be achieved;
• Stains, odors, buildup, hard water, mold, mildew, rust, pet hair, grease, grout discoloration, or surface damage can be fully removed;
• A property will remain clean after service completion.

Some jurisdictions do not allow certain warranty disclaimers, so some disclaimers may not apply to you.

29. Limitation of Liability

To the maximum extent permitted by law, Uplevel Cleaning, its owners, officers, managers, employees, contractors, vendors, affiliates, agents, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, multiple, or lost-profit damages arising out of or relating to the website, services, bookings, communications, cleaners, contractors, or these Terms.

To the maximum extent permitted by law, Uplevel Cleaning’s total liability for any claim arising out of or relating to a service appointment will not exceed the amount you paid for the specific appointment giving rise to the claim, or $500, whichever is greater.

Nothing in these Terms limits liability that cannot lawfully be limited, including liability for willful misconduct, gross negligence, or rights that cannot be waived under applicable consumer protection law.

30. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Uplevel Cleaning, its owners, officers, managers, employees, contractors, vendors, affiliates, agents, licensors, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• Your use of our website or services;
• Your breach of these Terms;
• Your inaccurate information or misrepresentations;
• Unsafe, unsanitary, unlawful, or non-standard property conditions;
• Injury or damage caused by pets, guests, tenants, roommates, contractors, building staff, or third parties;
• Your violation of law or third-party rights;
• Your request that we use customer-provided products, tools, or equipment;
• Your attempt to solicit or hire cleaners outside Uplevel Cleaning.

31. Third-Party Services and Links

Our website, booking system, payment processing, messaging, scheduling, reviews, maps, advertising, analytics, or other services may rely on third-party providers. We are not responsible for third-party websites, platforms, terms, privacy practices, availability, errors, fees, or conduct.

Use of third-party services may be subject to additional terms and policies from those providers.

32. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, store, and share information. By using our services, you agree to our Privacy Policy.

If you do not yet have a Privacy Policy, you should publish one before collecting leads, booking information, payment information, SMS consent, advertising data, or analytics data.

33. Service Changes and Termination

We may modify, suspend, discontinue, or limit any part of our website or services at any time.

We may refuse service, cancel appointments, suspend accounts, or terminate customer relationships at our discretion, including for unpaid balances, unsafe conditions, abusive conduct, repeated late cancellations, chargebacks, solicitation of cleaners, fraud, or violation of these Terms.

You may stop using our services at any time, subject to payment obligations, cancellation policies, recurring service terms, and other obligations that survive termination.

34. Dispute Resolution; Informal Resolution First

Before filing any legal claim, you agree to first contact Uplevel Cleaning at support@uplevelcleaning.com with a written description of the dispute, the relief requested, and supporting documentation.

The parties agree to attempt in good faith to resolve the dispute informally for at least 30 days after the written notice is received.

This informal resolution process does not prevent either party from seeking relief in small claims court or emergency equitable relief where permitted.

35. Arbitration Agreement and Class Action Waiver

Please read this section carefully. It may require you and Uplevel Cleaning to resolve disputes through binding individual arbitration instead of court, and it limits class actions.

To the maximum extent permitted by law, you and Uplevel Cleaning agree that any dispute, claim, or controversy arising out of or relating to these Terms, the website, bookings, payments, communications, or services will be resolved by binding individual arbitration, except that either party may bring an individual claim in small claims court if eligible.

The arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules, unless the parties agree to another arbitration provider. The Federal Arbitration Act governs this arbitration agreement.

The arbitrator may award any individual relief available under applicable law, but may not preside over any class, collective, consolidated, private attorney general, or representative proceeding except where such waiver is not permitted by law.

You and Uplevel Cleaning waive the right to a jury trial and agree to bring claims only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated, or representative action, to the maximum extent permitted by law.

If the class action waiver is found unenforceable as to a particular claim, that claim must proceed in court and not arbitration, unless the parties agree otherwise.

You may opt out of this arbitration agreement by sending written notice to support@uplevelcleaning.com within 30 days after your first acceptance of these Terms. Your notice must include your name, address, phone number, email used for booking, and a clear statement that you opt out of arbitration.

This section does not prevent either party from seeking injunctive or equitable relief for misuse of intellectual property, unauthorized use of content, solicitation of cleaners, or other claims where court relief is appropriate and permitted by law.

36. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where federal law applies or where another state’s consumer protection law applies and cannot be waived.

For claims that are not subject to arbitration or small claims court, the parties agree to the exclusive jurisdiction and venue of the state or federal courts located in Sacramento County, California, unless applicable law requires otherwise.

When Uplevel Cleaning begins operating in Arizona, state-specific terms may apply to Arizona customers where required by Arizona law.

37. Changes to These Terms

We may update these Terms from time to time. The updated Terms will be posted on our website with a new “Last Updated” date.

Changes are effective when posted unless otherwise stated. Your continued use of our website or services after updated Terms are posted means you accept the updated Terms.

If required by law, we will provide additional notice or obtain consent for certain changes.

38. Severability

If any provision of these Terms is found invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not permitted. The remaining provisions will remain in full force and effect.

39. No Waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to enforce that provision later.

40. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent.

We may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, sale of assets, reorganization, change of control, or by operation of law.

41. Entire Agreement

These Terms, together with any booking confirmation, written service agreement, quote, invoice, additional service terms, and Privacy Policy, form the entire agreement between you and Uplevel Cleaning regarding the services.

If a written agreement signed by Uplevel Cleaning conflicts with these Terms, the signed written agreement controls only for the conflicting provision.

42. Contact Information

For questions about these Terms, cancellations, disputes, damage claims, satisfaction concerns, or customer support, contact us at:

Uplevel Cleaning
Email: support@uplevelcleaning.com
Phone: (916) 299-5588
Mailing Address: Not publicly listed. Contact via email for legal notices.

Uplevel Cleaning

support@uplevelcleaning.com

(916) 299-5588